FAQ

1. Do you have a physical store?

No, we have no physical store. However, we still could offer you the high-quality products to every customer with our online store. Quality, fashionable products. Quality, fashionable products.

2. How can I contact you if I have questions?

You can send an email to service@jewsilver.com There will be our professional customer service team to assit you.

3. Where is your located?

We employ a well-known design team in Hong Kong to provide a steady stream of design inspiration and design manuscripts for our products, but our operations team is located in Xi'an, China. Hong Kong is a modern city. It combines Chinese and Western design concepts to meet the customized needs of most consumers to the greatest extent. Xi'an is an ancient city with thousands of years of history. Its rich cultural heritage attracts tourists from all over the world, which also provides more possibilities for our product design.

4. Why can't I track my order?

We provide a variety of order tracking methods, but pay special attention, but after you place an order, we need more time to process your order, which is especially obvious in our peak sales season, after each package is sent out, the logistics company also needs time to enter your package information, you could check it on our order tracking page

5. Will this jewelry turn my skin green?

Under normal circumstances, according to the maintenance method of our jewelry, our jewelry will not turn your fingers green. What can make your fingers green is made of copper, and our products are 925 silver, so please rest assured purchase and regularly maintain your jewelry products.

6. Does sterling silver wedding bands tarnish?

Our jewelry will not tarnish as long as you follow our silver jewelry care guidlines exactly. If the product loses its luster during wearing, you can use the silver cloth we provided to wipe the jewelry to make it more shiny.

7. How do I wear my ring correctly?

Please check our silver jewelry care guidlines, this show you the detailed matters need attention and etc..