One Year Warranty

We have great confidence in our products on our online website.So we offers a one-year warranty for our pieces starting from the day when the original order was deliveried. As we mentioned before, to ensure our valued customers get the perfect package, all of our products are checked seriously by our quality department before shipping. However, if you receive a parcel with imperfection, please feel free to contact our customer service by mail service@jewsilver.com, and we are pleasure to help you.

Please note:

The customer will undertake any shipping charges related to a warranty repair.

Each of our products are handmade & unique, so there is the difference among them. This is not a defective product. Please be careful when you shop it.

Damage caused by human causes  is not covered by our warranty, it will be identified by our jewelry professionals.

When you send your parcel back to us, please make sure it could be traceable on our site.